RegaloService.com > Shipping Policy

Shipping Policy

Shipping Policy



Order Processing

All orders received by RegaloService.com before 1:00pm between Mondays to Fridays, and before 10:00am Saturday will be processed the same day. All orders received after the cut-off time will be processed the next day.

All orders placed after 10:00 am Saturday or on a Sunday or a holiday will be processed on the next business day.

A confirmation e-mail will be sent at the e-mail address you provided when you registered as a member. In the same manner, an e-mail will also be sent if your order has been disapproved or discontinued for whatever reason (e.g. not within the deliverable area, etc.)

Dispatching to Courier

Orders are dispatched to the courier on the next business day after the order was processed.

An e-mail will be sent to you inform you that your order has been shipped.

Delivery Lead Time

Delivery Lead Time is defined as the number of days before the item can be processed for dispatching. Normally, the item can be dispatched within the next 24 hours. If the Delivery Lead Time is going to be outside the norm of 24 hours then it will be specifically indicated on the full-page product description. Delivery lead times are normally as follows:
  • Within Metro Manila - 2 to 3 days
  • Outside of Metro Manila but within the Philippines - 3 to 5 days
  • Outside of the Philippines - 5 to 10 days

Deliverable Areas

Deliverable Areas is defined as the areas where the item can be delivered. . The Deliverable Areas are also indicated on the full-page product description. You may see the full-page product description by clicking the thumbnail image which will then lead you to the full-page product description.

Shipping Rates

For regular items, the following shipping rates will apply:

Domestic
  in USD
REGULAR ITEMS  
Item Metro Manila Outside MM
0 to 5 kg 10.00 20.00
5.1 and higher 20.00 30.00
 
REGULAR ITEMS  
Item Metro Manila Outside MM
Cellphones 30.00 40.00
Gift Checks  
upto P2500.00 5.00 8.00
over P2501-P10K 10.00 15.00


International
Weight Asia-Pacific Mid-East Australia/NZ U.S./Canada Europe
< or = 1 kg 44.00 55.40 60.50 80.00 80.00
1.1 to 2 kg 49.00 60.00 73.50 86.00 98.00
2.1 to 3 kg 56.00 72.00 85.50 97.00 113.00
3.1 to 4 kg 61.00 75.00 92.50 108.00 129.00
4.1 to 5 kg 67.00 78.00 101.50 118.00 143.00
5.1 to 6 kg 71.00 83.00 108.50 127.00 158.00
6.1 to 7 kg 75.00 87.00 116.50 136.00 173.00
7.1 to 8 kg 79.00 91.00 123.50 145.00 188.00
8.1 to 9 kg 83.00 95.00 131.50 153.00 203.00
9.1 to 10 kg 87.00 100.00 138.50 162.00 228.00
> or = to 10.1 kg 103.00 118.00 174.50 194.00 277.00


Delivery fees are already inclusive in the retail prices of flowers from Sonata Floral Masterpieces and candy bouquets from Pick and Mix by Candy Mix.

Shipping Partners

RegaloService.com has chosen Aboitiz 2GO for its domestic delivery requirements and DHL for international deliveries. RegaloService.comís Customer Relations Team handles the delivery of delicate and perishable items within Metro Manila.

Taxes

The ordering party shall be responsible in the payment of any taxes imposed by the country of destination. RegaloService.com shall not be held responsible for the non-delivery of the items ordered resulting to the ordering party's non-payment of taxes imposed by the country of destination.